Upcoming Event
Accelerate AR Collections (Part 2): Effective Dispute Management
Live CPE Webinar: July 29, 2026 | 2PM EST | 11AM PST
Gain greater control over disputes, accelerate resolutions, and uncover the operational issues slowing down cash collection.
Every unresolved dispute is cash stuck in limbo. Most AR teams don't struggle because they're not working hard enough.
They struggle because dispute information lives everywhere—emails, spreadsheets, notes, customer conversations, and disconnected systems. Nobody has a complete picture, ownership gets blurry, and payments sit unpaid while teams try to figure out what happened.
The longer a dispute stays unresolved, the longer your cash stays out of reach.
Join Quadient x Encoursa CPE live webinar to learn how leading finance teams are creating more visibility, more accountability, and faster resolutions—without relying on manual tracking and endless follow-ups.
Disputes aren't just an AR problem. They're often the reason:
- Cash arrives later than expected
- DSO continues to climb
- Collectors waste time chasing invoices that can't be paid yet
- Forecasts become less reliable
- Customers get frustrated repeating the same conversations
The problem isn't the dispute itself.
It's the lack of visibility around what's causing it, who's responsible for it, and what needs to happen next.
What You’ll Learn
- Faster Dispute Resolution. Reduce delays and accelerate cash collection
- Improved Cash Flow & Lower DSO. Resolve issues sooner to keep payments on track
- Greater Accountability & Control. Ensure clear ownership and consistent processes
- End-to-End Visibility. Track disputes, communications, and status in one place
- Actionable Performance Insights. Monitor trends, aging, and impact on cash
- Fewer Recurring Issues. Identify root causes and prevent future disputes
Efficient dispute management isn't about keeping a better spreadsheet. It's about getting cash unstuck, improving visibility, and giving your team the information they need to act quickly and confidently.
Join us to learn how modern finance teams are turning dispute management from a collection bottleneck into a driver of cash flow performance.
Who Should Attend: CFOs & Finance Leaders | Controllers & Finance Directors | AR / Order-to-Cash Leaders | Credit & Collections Managers
This session is eligible for CPE credit. Field of Study: Business Management and Organization.
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Liz Briggson
Director, Partnerships & Education, Encoursa
Liz is passionate about helping people reach their potential. Knowing firsthand the power of pursuing and maintaining professional designations, Liz builds partnerships with companies around the world who share new ideas and teach best practices while providing opportunities for professionals to earn CPE credit.
Drawing on her own career experiences in Big 4 public accounting, corporate finance, and business valuation, Liz delivers educational programming designed to enlighten audiences and inspire action.
Justin Jacobs
AR Solution Architect, Quadient
Justin serves as Solution Architect at Quadient, where he helps organizations strengthen their credit-to-cash operations through connected, customer-first automation. He is passionate about empowering finance teams to improve efficiency, reduce risk, and enhance the customer experience across credit, collections, and payments.
Drawing almost 20 years of experience in credit services and accounts receivable, Justin has managed teams of various credit functions and led many AR-related initiatives, including implementing credit and collections software to improve customer payment experience.
Encoursa is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: NASBAregistry.org.
