Weekly Insights



4pm GMT

Why customer experience should be AR's top priority

Many finance departments have a customer experience problem, and this impacts revenue. Join Nicole Dwyer and Sarah-Jayne Martin to learn how finance can prioritize customer experience and use it as a revenue-generating opportunity. You will find out answers to questions like:


  • What the customer experience problem is in AR
  • The best practices you need to embrace to optimize the AR customer experience
  • How digitizing interactions builds better customer relationships
  • Ways to establish your team as an extension of the customer service function
  • The technological capabilities you need to succeed
Nicole Dwyer
Nicole Dwyer

SVP Global Customer Success, Quadient

Nicole is SVP of Global Customer Success for Quadient's ICA business. Nicole has over 20 years of experience working with organizations, helping them to eliminate manual tasks, accelerate cash cycles, reduce IT dependence, and create personalized customer experiences across all channels.

Nicole resides in NH with her husband, daughter, son, and dog, and they spend their time outdoors and creating new adventures.